Tenant Information

Obviously as the tenant you will have certain responsibilities. We don't want to make this difficult for you so we have provided some instructions below to help you meet your obligations. If you’re ever unsure or need help, please contact us.

The topics covered below are:

Tenant Communication                             Payment of Rent

Late payment of rent                                 Repairs and maintenance

Ventilation of the property                          Routine inspections

Locked out of the property                        Breaking of the lease

Giving notice to vacate

Tenant communication

While we are happy to chat, all tenant requests must be received in writing – we prefer for you to use our online forms, but you can also mail or fax the forms provided in your tenant kit or download them from this website.  

We need to keep up to date telephone numbers and employment records during your tenancy. You must advise Investors Choice if there are any employment or contact detail changes.

Payment of Rent

Tenants must pay rent in advance as part of the signed tenancy agreement.  Rent in full is due on or before the due date – Rental payments are strictly by our range of DEFT banking options.

You must contact Investors Choice if you are unable to pay your rent by the due date. A good tenant respects that the landlord relies on rent being paid on time.

Late payment of rent

Late payment of rent is treated very seriously.  You will receive a reminder via SMS, letter and/or phone call should your rent be late.  Eviction processes commence if your rent is 14 days late and may result in Investors Choice  listing you with credit reference agencies.

Repairs and maintenance

All maintenance issues must be reported to Investors Choice Property Management.

If you have a maintenance request please complete the online maintenance form Alternatively, you can mail or fax the completed form found in your tenant kit or download one from this website. 

Maintenance appointments are made between tenants and tradespeople.  If a tenant is not home at the agreed meeting time, the tenant will be responsible for the standard tradesman service call out fee. 

An urgent maintenance is defined by the Residential’s Tenancies Act 1997 as:

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Failure or breakdown of any essential services or appliances. Eg cooking/heating Etc
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Failure or breakdown of the gas, electricity or water supply 

Urgent maintenance must be reported to Investors Choice Property Management, unless the issue occurs outside of business hours (Mon-Fri 9am-5.30pm). For afterhours urgent maintenance please contact one of the tradesmen below: 

Plumber/Gas:
Madeo Plumbing  Phone: 0402 163 197 OR
Caruana Plumbing Phone:0409 161 566
Electrician:
Mossfiel Electrical & Safety Management (24hours 7 days)   
Phone: 03 9749 3568 / 0419 009 100 
Glazier:
Economy Glass (Afterhours services)   Phone: 9360 9900 
Lock Smith:
City West Locksmiths (24 hours 7 days), Werribee  
Phone: 0414 930 586 OR
Altona locksmith Phone: 03 9315 0522
Cooling:
Temp Tech Phone: 0412 261 555

If you need to call out a tradesman for an urgent repair please let us know the next working day. 

An example of a non-urgent repair is a leaking tap.  If you arrange non urgent work you may be liable to pay the account.

Repairs caused by tenant neglect, will be billed to the tenant. For example: a cracked/broken window or a foreign object blocking a toilet.  

It is the tenant’s responsibility to replace all damaged, defective, or broken light globes, spotlights and/or fluorescent tubes (including starters) during the term, at the tenant’s expense.

If you are ever unsure of whose responsibility a repair is please contact your property manager. 

Ventilation of Property

If properties are inadequately ventilated or heated, condensation and mildew will result.
It is the tenant’s responsibility to ensure their property is adequately ventilated by regularly opening windows, particularly in bedrooms and bathrooms. 

Routine inspections

Routine inspections are undertaken every 6 months to monitor the condition of a property and plan landlord maintenance requirements. You will be given adequate notice before any inspection is conducted. 

Locked out of the property

Should you find yourself locked out of the property you may contact Investors Choice to see if a spare key is available. A $50 fee is charged if Investors Choice staff visit a property to gain access. It is strongly recommended that you keep spare keys near by with friends or family. Locksmiths expenses used for lost or locked inside keys are a tenant’s responsibility.

Breaking of the lease

If you wish to break your tenancy agreement the following conditions will apply:

You are responsible for paying rent until such time as the property is re-let or at the expiry date of the lease, whichever occurs first.

You are responsible for paying Investors Choice Property Management a lease break fee equivalent to 2 weeks rent + GST

Giving notice to vacate

To give notice please use the online vacating form
Alternatively, you can mail or fax the completed form found in your tenant kit or download one here.

You must provide 28 days notice in writing. You are liable to pay rent up to and including the day the keys are returned.

The notice to vacate is not effective until it is received in writing by Investors Choice Property Management. 

Should you require the services of a carpet cleaner please contact J-Mel carpet steam cleaning on 0408 386 162 and/or cleaner JAG Property Services 0418 105 553

Please note that once your lease is up it does not mean you can vacate, your lease will revert to a periodic tenancy and if you wish to vacate you will need to give 28 days written notice. 

Investors Choice thanks you for being a valued tenant and hope to help you again in the future.